Note: This web site is only kept up to date for OSG Software 1.2 (VDT 2.0.0). If you are looking for information for the most recent release, the RPM-based OSG Software 3.0, please see the OSG documentation web site

Doing VDT Support

This is a brain dump of how Alain does VDT support, and guidance for how others should help with it in his absence.

Monitoring vdt-support

It’s important to see the incoming tickets. Alain subscribes to vdt-support@opensciencegrid.org. This causes him to see lots of email, but it also means he gets quick notification of everything that will become a ticket. Also, it for some reason RT doesn’t make a ticket, Alain still sees it. Alain is also copied on all email that RT sends, though he forgets how it is set up. So he sees all new vdt-support tickets when they are created.

Other people can do this, or they can just load the RT page once a day to see what is happening.

Handling different tickets

Tips and Advice