Note: This web site is only kept up to date for OSG Software 1.2 (VDT 2.0.0). If you are looking for information for the most recent release, the RPM-based OSG Software 3.0, please see the OSG documentation web site

Doing VDT Support

This is a brain dump of how Alain does VDT support, and guidance for how others should help with it in his absence.

Monitoring vdt-support

It’s important to see the incoming tickets. Alain subscribes to This causes him to see lots of email, but it also means he gets quick notification of everything that will become a ticket. Also, it for some reason RT doesn’t make a ticket, Alain still sees it. Alain is also copied on all email that RT sends, though he forgets how it is set up. So he sees all new vdt-support tickets when they are created.

Other people can do this, or they can just load the RT page once a day to see what is happening.

Handling different tickets

Tips and Advice