Note: This web site is only kept up to date for OSG Software 1.2 (VDT 2.0.0). If you are looking for information for the most recent release, the RPM-based OSG Software 3.0, please see the OSG documentation web site

VDT Support

VDT Email Support

Contacting us for support

For VDT support, email vdt-support@opensciencegrid.org This generates support tickets which we will answer on a best-effort basis. We have some information about how we handle these tickets. All tickets can be viewed publicly on our VDT ticket tracking system. Do not include information that should not be public.

Security Issues

If you want to report a security problem, or if you do not want the information in your ticket to be publicly viewable, email: vdt-security@cs.wisc.edu These security tickets are not publicly viewable.

Support tickets

You can browse our support tickets online: VDT support tickets

VDT Discussion List

There is a discussion mailing list for VDT users. This is a low volume mailing list that serves two important uses:

Please not that it is not our support email: see above for that. Instructions for using the mail list are below, but if you ever have problems, do not hesitate to email vdt-support (see above), and we can subscribe or unsubscribe you.

Also note that to protect the list from spam, this is a closed mailing list: you must be subscribed to post.

Subscribing to vdt-discuss

  1. Send an email message to listserv@fnal.gov.
  2. Leave the subject line blank
  3. Type the following in the body of your email, substituting your name.
    subscribe vdt-discuss YourFirstName YourLastName
    
  4. You'll get back an email asking you to confirm that you want to subscribe. There will be a link in the email: visit that link, and you'll confirm your subscription.

Sending email to vdt-discuss

  1. First, subcribe to vdt-discuss. See above.
  2. Send email to vdt-discuss@opensciencegrid.org

Unsubscribing from vdt-discuss

  1. Send an email message to listserv@fnal.gov.
  2. Leave the subject line blank
  3. Type the following in the body of your email, substituting your name.
    unsubscribe vdt-discuss
    

More instructions

More instructions for for managing your subscription.