VDT Support Tickets
Requesting a Support Ticket
To report a problem in the VDT or request a feature for the VDT, send email to
vdt-support@opensciencegrid.org.
Ticket classification
The VDT classifies it's ticket by priority and for what VDT release it
is needed for:
| Priorities | Releases |
| Priority | Meaning |
| 1 | We'll get to it one day |
| 2 | We'll try hard to do it |
| 3 | The high-priority, short list |
| 4 | FIRE: Do before anything else |
|
| Release | Meaning |
| CUR | The current stable release |
| NEW | The next development/stable release |
| OLD | Updates to previous releases |
| NR | Not release specific |
|
The VDT ticket system has two sources of tickets. vdt-support tickets
are requested by external people. vdt-internal tickets are made by VDT
team members. The "Prioritized Work" links below include both sources,
and the "Support Requests" links are just for requests from external
people.
Looking at tickets
| Prioritized Work |
Support Requests Work |
Specific Ticket |
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